Take Control log files
Use the following Take Control (N-able) log files to troubleshoot issues with the connection.
Windows
Viewer (Technician's end) | C:\Users\<USERNAME>\AppData\Local\Take Control Viewer\Logs
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Agent (Client's end) | C:\ProgramData\GetSupportService_LOGICnow\Logs — Processes with privileges
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Agent Installer | C:\Windows\Temp\LOGICnow_Agent_Installer.install.log
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macOS
Viewer (Technician's end) | Users/USER_NAME/Library/Logs/MSP Anywhere/Viewer Take Control
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Agent (Client's end) | /Library/Logs/MSP Anywhere Agent TakeControl — Daemon + Helper
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