Take Control log files

Use the following Take Control (N-able) log files to troubleshoot issues with the connection.

Windows

Viewer (Technician's end)	C:\Users\<USERNAME>\AppData\Local\Take Control Viewer\Logs
Agent (Client's end)	C:\ProgramData\GetSupportService_LOGICnow\Logs — Processes with privileges C:\ProgramData\GetSupportService_Common_LOGICnow\Logs — Processes running as user
Agent Installer	C:\Windows\Temp\LOGICnow_Agent_Installer.install.log

macOS

Viewer (Technician's end)	Users/USER_NAME/Library/Logs/MSP Anywhere/Viewer Take Control
Agent (Client's end)	/Library/Logs/MSP Anywhere Agent TakeControl — Daemon + Helper /Users/USER_NAME/Library/Logs/MSP Anywhere Agent TakeControl — Processes running as user