Adding Sub Statuses

In addition to the ability to organize tickets by priority ("Urgent", "High", etc.) and status ("Open", "Closed" and "Hold"), you can also set up custom Sub Statuses to filter at a greater level of detail.

Suggested Sub Statuses:

  • Ready
  • In Progress
  • Scheduled
  • Waiting: Results
  • Waiting: Customer
  • Waiting: Materials
  • Waiting: Vendor
  • To be Scheduled
  • Processed / Billed