Record time spent on an outage against the Service Desk ticket

The length of time spent working on an outage can be recorded via the Time tab. Simply select Add Time, choose whether the Time is billable, enter a Summary then from the relevant drop-downs highlight the Date, Start Time and End Time (available in fifteen minute increments) for the time entry.

When completed, Save to update the information on the All Devices view and Service Desk ticket. Both tickets show the Total Hours (Dashboard) and Total Time Spent (Service Desk) on the ticket.