Dashboard Service Desk Ticket Management
Service Desk Tickets are managed in the Dashboard under the Outages tab.
Select the required outage and from the Service Desk Actions drop-down in the central information panel (or right-click on the outage) choose the desired action: Open, Close, Re-Open or Force Sync (with Service Desk).
Where the selected action cannot be performed an informational message is displayed.
As such the following sections cover opening, closing, re-opening and forcing a synchronization between the two systems.