N-sight RMM Service Desk ticket management

Service Desk tickets are managed in the All Devices view under the Outages tab.

Select the required outage and from the Service Desk Actions drop-down in the central information panel (or right-click on the outage) choose the action: Open, Close, Re-Open or Force Sync (with Service Desk).

If the selected action cannot be performed, an message is displayed.

The following sections cover opening, closing, re-opening and forcing a synchronization between the two systems.