Manage Service Desk Integration Settings

There are four options available for N-sight RMM in the Integrations section, accessed via the Settings button (cog) in the left menu.




This lists all current Dashboard users with only the user setting up the integration linked (active).


This lists any configured Client Dashboard logins.


Click Refresh to resync Service Deskwith the N-sight RMM Dashboard.

In addition to assets this will also retrieve any newly added or amended users.

Please note, to ensure the user information is always up-to-date we recommend you use the Refresh option whenever a user is added or their username changed in theN-sight RMM Dashboard.

API Keys

View the current Dashboard API key, to update simply replace the current key and click Update N-sight RMM

Staff and Users (Client)

Although all current Staff and Client Dashboard users are imported into Service Desk during the integration process, only the staff user setting up Service Desk is automatically linked (active).

Click the Link button to enableService Desk access for any other imported Staff or User (Client) login and where their access is no longer required click Unlink.

To manage the Staff dialog view, for example where there are a large number of staff users, there is the option to Hide users. Enable the Show hidden tickbox then to unhide user click the Restore button.