Logging into Service Desk
Service Desk Front-End
Once the required Staff and Client users are linked they can login to Service Desk via the URL created in the first step of the Service Desk Integration to view their ticket status, queues etc.
|
Login Level |
URL |
|
Staff/Administrators |
https://yourinstall.maxdesk.region/admin |
|
Client |
https://yourinstall.maxdesk.region/ |
|
Asia/Australia |
|
|
Staff/Administrators |
https://[yourinstall].maxdesk.net/admin |
|
Client |
https://[yourinstall].maxdesk.net/ |
|
Europe, France, France1, Germany, Ireland, Poland, United Kingdom |
|
|
Staff/Administrators |
https://[yourinstall].maxdesk.com/admin |
|
Client |
https://[yourinstall].maxdesk.com/ |
|
US |
|
|
Staff/Administrators |
https://[yourinstall].maxdesk.us/admin |
|
Client |
https://[yourinstall].maxdesk.us/ |
The Staff/Administrator front-end simply contains a login dialog whilst the Client front-end also contains a number of other options which are available to all, not just linked (active) users.
|
Submit New Ticket |
Opens a submission form including the following fields: Name, Email Address, Category, Priority, Subject, Details as well as the ability to Upload File. |
|
Track Tickets |
Requests the ticket information. This requires the tracking reference ID and viewing Ticket Key provided when originally opening the ticket. |
|
View My Ticket |
This option is only available when logged into Service Desk |
|
Browse Articles Search |
Returns any articles added to Service Desk in the Knowledge Base section. |
Examples of the Client and Staff Service Desk Front-End and Dashboard can be found in the next section and An Introduction to your Service Desk Installation contains information on Customizing the Front-End
The following sections cover functionality available from the Dashboard which can be used to Service Desk access simpler for both Clients - through the Windows System Tray Application - and Staff - through External Links
Custom Service Desk URL, there is the facility to setup and user you own custom URL to access Service Desk and this is configured in the ADMINISTRATION section, Administration, General Settings of Service Desk.