Remote Support Options

Windows Vista Remote Support

The program for Windows Vista has a number of options to allow interaction with the remote desktop:

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  1. Decrease Size or Increase Size the size of the window
  2. Display Full Screen
  3. Refresh
  4. Lock or Unlock Server Input. This may be used to prevent the remote user from using the input devices whilst assistance is provided
  5. Toggle Transparent this affects the display options enables some pop-up balloons that by default the viewer does not display.
  6. Chat Initiate a text conversation with the remote user
  7. Sync Clipboard with ctrl-alt-c
  8. Close

Additional Viewer Features:

  • File transfer (using clipboard style Copy/Paste : ctr-alt-c, ctrl-alt-v)
  • Clipboard transfer for text, rich text, HTML and images.

System Requirements

  • DirectX9.Oc

Task Manager

To view the Task Manager right click on the taskbar of the remote machine and select Task Manager from the pop-up list.

Where User Access Control (UAC) is enabled on the remote device requiring assistance, please use a login with administrative permissions to successfully run the Remote Support Agent. If UAC is enabled then any UAC windows are displayed on the remote device only.

File Transfer (where available)

File Transfer may be used to transfer files between the two computers in either direction.

To reduce the bandwidth required during the transfer, the files are compressed automatically and any interrupted transfers can be resumed to ensure only the missing parts are resent.

Use the Send >> and << Receive buttons to select the files for transfer between the two devices.

For visibility, the percentage progress is displayed throughout the transfer process.

Maximize the file transfer speed by leaving the file transfer interface visible. In maximized mode screen updates are suppressed, however when the file transfer interface is minimized screen updates and file transfers occur in parallel.