Enable Remote Printing

You can enable remote printing to redirect a print job on the remote computer to a printer attached to the computer that is providing assistance.

For example, to print a file that is only available on a remote computer, you can use Remote Printing to print the file on a printer attached to the computer you are using to provide assistance.

Remote Printing is available for all printers that support a PostScript or EMF print driver. Check the website of your printer manufacturer for more information.

When you enable Remote Printing, the N-able Remote Printer Driver is installed on the computer providing assistance for the session. The driver is automatically removed when you close the session.

The Printer Driver includes the session number to help identify it when you are connected to multiple computers. For example, select N-able Remote Printer [#1234567890] as the printer name.

When you opt to print a file, an XPS (XML Paper Specification) is created on the remote computer and then transferred to your device. This displays in the file transfer dialog so you can cancel the job if required. For example, if the file was far larger than anticipated.

After the transfer completes, a print dialog displays so you can select and configure the local printer or cancel the print job.

You can also setup a Local Default Printer in the Interactions menu and skip the local print dialog.

Enable Remote Printing

  1. On the computer providing assistance, in the Take Control (N-able) viewer, select Remote Desktop > Interactions > Enable Remote Printing

    The Remote Printer Driver installs on the computer that is providing assistance and is attached to the target printer. The driver is automatically removed when you close the session.

    For successful remote printing, ensure the locaI printer's network name is equal to or less than 30 characters.