Add a Single Mobile Device

Legacy Mobile Device Management (MDM) service retiral: November 1, 2021.

From November 1st, any Android, Windows Mobile or legacy MDM iOS devices (these are iOS devices that are not enrolled in Apple Device Management(ADM) service) will no longer be supported. You are not required to take action on these devices as we will automatically retire the service.

Go to the Mobile Device Management page for further information.

This change does not affect iOS devices enrolled in ourApple Device Management(ADM) service) which will continue to be supported and offers numerous advanced management options not available in the legacy MDM service.

To place a device under Mobile Device Management, open the Mobile Devices tab on the Dashboard and click add_iconAdd Mobile Device or from the File menu go to Add Device, Add Mobile Device.

Complete the Add Mobile Device dialog information under the Single Device tab to identify the mobile device on the Dashboard as well as provision the device itself. Once complete click OK to accept the entered details and generate the provisioning email and SMS (where configured) containing the information required to register the mobile device.


Choose the Client the device is to be associated with


Select the corresponding Site

Device Name

Enter the name of the device for identification in the Dashboard

Holder’s Name

Populate the First and Last name of the device’s holder.

Email Address

Enter an email address accessible from the device to receive the provisioning information.

Phone Number

Complete the phone number of the device to receive the provisioning information where applicable (non-mandatory).

Send SMS

Send an SMS to the above number with the provisioning information.

Please note, from Dashboard 6.44, the leading 0 in the SMS number must be replaced with the country code for all countries.


Tick this box to indicate the device is employee owned and use the relevant BYOD policy