Mobile Device Management

Legacy Mobile Device Management (MDM) service retiral: November 1, 2021
The legacy Mobile Device Management (MDM) service will be retired on November 1, 2021.

From November 1st, any Android, Windows Mobile or legacy MDM iOS devices (these are iOS devices that are not enrolled in Apple Device Management(ADM) service) will no longer be supported.

You are not required to take action on these devices as we will automatically retire the service.

However, you may wish to remove these devices in advance from the Dashboard. To do so, go to the Mobile Devices tab, then select and right-click any items you wish to remove. These steps are covered in the Delete the Mobile Device from the Dashboard section.

Apple Device Management
This change does not affect iOS devices enrolled in our Apple Device Management (ADM)service which will continue to be supported and offers numerous advanced management options not available in the legacy MDM service.

To ensure continued monitoring of iOS devices such as iPhones and iPads we advise enrolling any iOS devices in ADM before November 1st 2021. To see which iPhones and iPads are already registered with ADM look for the green checkmark in the Status column of the Mobile Devices view.

Setting up Apple Device Management and the device enrollment steps are covered in the Apple Device Management section.

For Android devices, Microsoft Intune may offer a suitable alternative solution. We intend to offer Android support in the future, but due to changes in their ecosystem, we will be unable to provide this in the short term.

With the proliferation of smart mobile devices in the workplace, either company or employee owned, there is now an expectation for IT support companies to monitor and manage these phone and tablets in addition to the customer’s servers, workstations and laptops.

To meet this requirement we have incorporated Mobile Device Management (MDM) which offers the ability monitor and secure mobile devices and tablets, including device ownership and handset details, location tracking (Operating System dependent), remotely locking and setting passcodes, remotely wiping devices, configuring detailed security settings, monitoring for data usage, and more.

Mobile Device Management supports Apple iOS, Google Android, and Microsoft Windows Phone 8.1 devices and tablets.

Mobile Device Management is policy driven with the option to apply our default policies as well as create custom ones. Policies can be applied to all, specific Clients and Sites down to individual mobile devices. To support the different types of mobile device ownership two policy models are available for company or employee owned.

For provisioning click New Mobile Device in the Mobile Devices tab or from the File menu, New Device, Mobile Device and either complete the registration information for a Single Device or upload a CSV with this information for Multiple Devices. This sends an email (or SMS) to the device user who then opens the communication on the target mobile device and clicks on the provisioning link it contains. From here they simply download and install the MobileGuardian that corresponds to their mobile device’s Operating System, configuring where required. Once complete the device status will change from unregistered to active in the Mobile Devices section of the Dashboard.

Mobile Device Management is available for Apple iOS version 7 or later; Google Android* from version 4.0 (Ice Cream Sandwich); and Microsoft Windows Phone 8.1*. Installing as a configuration profile and app* for Apple iOS, as an app for Google Android and utilizes the built-in Mobile Device Management (MDM) client along with an app for Microsoft Phone 8.1*.

Apple Device Management

From Dashboard 2020.12.15, newly enrolled Apple iPhones and iPads use the Apple Device Management system to manage communication between the Dashboard and Mobile Device Management enrolled devices. Apple Device Management not only offers a robust and modern infrastructure, but also allows you to create and deploy your own Apple Configuration Profiles to iPhones and iPads.

Apple deprecated the APNs (Apple Push Notifications) protocols used by the non-Apple Device Management version of MDM on 31st March 2021. After this date all iOS devices using a non-Apple Device Management version of MDM stopped communicating with the Dashboard. If using a non-Apple Device Management version of MDM, we suggest migrating to the new version, by uninstalling the previous enrollment profile then re-enrolling the device.

Mobile Device Management requires an internet connection (3G, 4G or WiFi) for communication with the Dashboard.

Dashboard user access to, and usage of this feature is dependent upon the permissions associated with their role.

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