Delete the Mobile Device from the Dashboard

Legacy Mobile Device Management (MDM) service retiral: November 1, 2021.

From November 1st, any Android, Windows Mobile or legacy MDM iOS devices (these are iOS devices that are not enrolled in Apple Device Management(ADM) service) will no longer be supported. You are not required to take action on these devices as we will automatically retire the service.

Go to the Mobile Device Management page for further information.

This change does not affect iOS devices enrolled in ourApple Device Management(ADM) service) which will continue to be supported and offers numerous advanced management options not available in the legacy MDM service.

Where the device is no longer to be managed it can removed from the Dashboard. Simply select the required device in the north panel of the Dashboard, go to the Mobile Device menu and Delete Mobile Device, this options is also available when right-clicking on the device. Please enter the password of the account you have logged into the Dashboard under to confirm deletion and remove the association between the mobile device and Dashboard.

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Deletion

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Removes the device's configuration profile.

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Deregisters the app returning it to its initial pre-provisioned state (although the app is still installed it will cease uploading data)*.

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Deregisters and uninstalls the app

Unenrolls the workplace enrolment

Removes and settings or restrictions

Where a mobile device is edited or deleted on the Dashboard this is recorded in the User Audit Report under the Mobile Device filter.Manual removal of MobileGuardian is not communicated to the Dashboard, as such the device will remain in the active section until deleted from the Dashboard.

Apple Devices

To fully remove MDM from an Apple Device it may be necessary for the user to uninstall the MDM profile. On the device go to Settings, General, Device Management. Select and remove the MDM profile, entering the authentication information when required.

Google Android

Once the app is deregistered the user can then remove the app by going to Settings, Applications, Manage Applications, select the MobileGuardian app and Uninstall

If they experience problems removing the app (for example the Uninstall option is grayed out) it may be necessary to Deactivate the app's Device administrator access.

This can be achieved via Settings, Location and Security, Select device administrators or Settings, Security, Device administrators (depending upon the version of Google Android installed), untick the checkbox that corresponds to MobileGuardian Admin Rights and click Deactivate to confirm.

Once the Device administrator association is removed, the app can be uninstalled.

Microsoft Windows Phone 8.1

We leverage the Windows Push Notification Service (WNS) so the device should unenrol within minutes of its deletion. However, if problems were experienced receiving this command (for example WNS is down or the push failed) the fallback mechanism is used which can take up to six hours to unenrol the device.

If the device has still not unenrolled after one hour then access settings, company account, mobileguardian on the device and click the delete button.

Known Microsoft issue: Account deleted on phone after re-enrolling: commands are internally queued on the device for deferred processing, as such if the user manually unenrols then re-enrolls the device before this command is processed it will delete the new enrolment when it runs.