Force Windows Agent to use WinInet

If the previous methods do not resolve the connection problem, you may need to force the Windows Agent to use WinInet to upload data.

  1. On the device, stop the Advanced Monitoring Agent service - from Start, Run, services.msc
  2. Go to the Agent installation folder, the default is C:\Program Files(x86)\Advanced Monitoring Agent, and open the settings.ini file
  3. In the settings-ini file, add the following string after the last line: 
    [DEBUG]
    DISABLE_WINHTTP=1
  4. Restart the Advanced Monitoring Agent service

    5. The Agent will now use WinInet when uploading data.