Force Windows Agent to use WinInet

If other methods do not resolve a connection problem, you may need to force the Windows Agent to use WinInet to upload data.

  1. On the device, stop the Advanced Monitoring Agent service - from Start, Run, services.msc.
  2. Go to the Agent installation folder, by default:
    • C:\Program Files (x86)\Advanced Monitoring Agent (32bit operating systems)
    • C:\Program Files\Advanced Monitoring Agent (64bit operating systems)
  3. In the settings.ini file, add the following string after the last line: 
    [DEBUG]
    DISABLE_WINHTTP=1
  4. Restart the Advanced Monitoring Agent service.

    5. The Agent will now use WinInet when uploading data.