Force Windows Agent to use WinInet

If the previous methods do not resolve the connection problem, you may need to force the Windows Agent to use WinInet to upload data.

  1. On the device, stop the Advanced Monitoring Agent service - from Start, Run, services.msc
  2. Go to the Agent installation folder, by default:
    • C:\Program Files (x86)\Advanced Monitoring Agent (32bit operating systems)
    • C:\Program Files\Advanced Monitoring Agent (64bit operating systems)
  3. In the settings.ini file, add the following string after the last line: 
    [DEBUG]
    DISABLE_WINHTTP=1
  4. Restart the Advanced Monitoring Agent service

    5. The Agent will now use WinInet when uploading data.