If the previous methods do not resolve the connection problem, you may need to force the Windows Agent to use WinInet to upload data.
- On the device, stop the Advanced Monitoring Agent service - from Start, Run, services.msc
- Go to the Agent installation folder, the default is C:\Program Files(x86)\Advanced Monitoring Agent, and open the settings.ini file
- In the settings-ini file, add the following string after the last line:
- Restart the Advanced Monitoring Agent service
The Agent will now use WinInet when uploading data.