Download and install the Windows Agent

To download and install the Agent, you must have the appropriate N-sight RMM User account permissions. For information about Agents permissions, see Default system roles and their permissions. Depending on the configuration of the device where you are installing, it may need local administrator authorization.

To manually download and install the Windows Agent on a device:

  1. In the All Devices view, go Agent > Download Agent > Download Windows Agent vx.x.x. The Agent .zip file downloads to your device.

    In addition to the General Availability version, sometimes there is a Release Candidate version that you can choose.

    2. There are two Agent version types:

    • General Availability (GA) — Latest production Agent release.
    • Release Candidate (RC) — Release Candidate Agents undergo extensive testing before you can download them, but if you choose to download an RC Agent, it could include minor bugs.
  2. After the Agent .zip file downloads, copy it and then save it on the device where you are installing the Agent.
  3. On the device where you are installing the Agent, unpack the Agent .zip file and click the executable to begin the installation.
  4. Choose the Agent language and agree to the EULA (if acceptable) before proceeding.

    The Agent creates an installation folder, dependent on the operating system, which contains its program and settings files:

    • 32bit operating systems - C:\Program Files (x86)\Advanced Monitoring Agent
    • 64bit operating systems - C:\Program Files\Advanced Monitoring Agent

    If the device connects through a proxy to reach the internet, we recommend you Configure the proxy server settings before you enter the login credentials to ensure the Agent can communicate back to the N-sight RMM.

  5. When the Agent login screen displays, enter your N-sight RMM username and password to proceed and configure the Agent as required, setting up checks, and so on. See Next steps.

    You can log into the Agent with the username and password of either the Agent Key or a staff N-sight RMM login (Administrator level or above) if the device has internet access. You can also log in using the Add alternative Agent password if it is configured.

When the Agent is installed, you can manage it using the All Devices view or the Advanced Monitoring Console, using the Start menu on the device.

If User Access Control is enabled, The requested operation requires elevation may be displayed after the initial installation stage. To resolve this, right-click the Advanced Monitoring Agent entry in All Programs and select Run as Administrator.

Next steps