Advanced Copy and Paste Support for Locked Machines

To access locked customer devices, you may store their login credentials in a password management solution then use the credentials when you connect.

As you generally cannot use the standard paste action to populate the password field. Take Control (N-able) includes an Insert Copied Password Interaction option to paste the password on a locked Microsoft or Apple device.

  1. Start the Take Control session
  2. If the lock screen is displayed:
    1. Copy the password from your password management solution
    2. Highlight the password field on the remote computer in Take Control
    3. Go to InteractionsCopy / Paste > Insert Copied Password and login

For security, please do not leave sensitive information in the clipboard contents.