Advanced Copy and Paste Support for Locked Machines

To ensure you can gain access to locked customer machines, you may store their login credentials in a password management solution then use these when you connect.

As you generally cannot use the standard paste action to populate the password field. Take Control (N-able) from version 6.80.16, includes an Insert Copied PasswordInteraction option to paste the password on a locked Microsoft or Apple device.

  1. Start the Take Control session
  2. If the lock screen is displayed:
    1. Copy the password from your password management solution
    2. Highlight the password field on the remote computer in Take Control
    3. Go to Interactions > Copy / Paste > Insert Copied Password
    4. Then Login

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