Ticket Creation: Could not find a priority named * error

The Could not find a priority named * error message may be returned if the string entered in the Ticket Priority section of the N-sight RMM Dashboard during setup or later Configuration does not precisely match the corresponding ConnectWise Priority description.

For example, if you enter Emergency Response in the Ticket Priority field but the ConnectWise Priority description is Priority 1 - Emergency Response, an error is generated.


To edit the information on the ticket priority settings:

  1. In ConnectWise Manage, go to System > Setup Tables
  2. Enter Priority in the Table search
  3. Select the returned result to display the Priority List

  4. Edit entries where required
  5. Save or Save and Close