CA ARCserve - Configure to write to the Event Log

The ARCserve Check uses the Windows Event Log on the local device to determine the status of any backups that have completed in the preceding 24 hour period. We query those Event Source associated with ARCserve: Alert Notification Server, cheyenne, brightstor, ca arcserve or brightstor arcserve backup using the Event Description to ascertain the success or otherwise of the backup jobs.

Although earlier versions of ARCserve wrote to the Windows Event Log by default in more recent versions it may be necessary to enable Windows Event Logging. Depending on the version of ARCserve installed this may be achieved via Server Admin directly or through the Manager console.

We feel that it is prudent to alert to any failure events recorded in the backup, even where a success event is discovered, as this error may be an indication of a larger problem with the backup or the device.

ARCserve Server Admin

Manager Console

  1. Go to Start > Programs, ARCserve
  2. Click Arcserve Server Admin
  1. Go to Start > Programs > CA > ARCserve Backup >Manager
  2. Select Server Admin either from the main window or via the left Navigation Bar, Administration
  3. Highlight the required server

To Access the Log Configuration Screen

  1. Select the Configuration icon _img16 or clip0068
  2. Open the Log tab
  3. Enable Message Logging into Windows Event Log or Enable Message Logging into NT Event Log
  4. Please do not Exclude Message Type from logging

Please note that occasionally despite ARCserve v11 writing to the Event Log the check may fail. To resolve this please select ARCserve v9.

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Since the Backup Checks poll the device for the backup results, the results in N-sight RMM are those reported by the Backup software being monitored. If the reported result is Completed with Errors, Completed with Warnings, or a similar response, we recommend you investigate the device the problem and ensure the Backup software can backup the expected data sets.