Send commands to macOS and iOS devices

Commands can be sent to Apple Device Management enrolled macOS and iOS devices directly from the Dashboard. When the device receives the command, the action is completed, and the results are returned to the Dashboard where they can be viewed in the Command History tab of the South-pane.

Commands are queued for processing if the device does not have an internet connection or is turned-off when the command is sent.

To send a command to a device:

  1. Right-click the macOS computer in the Workstations or Mixed views, or the iOS device under Mobile Devices, on the N-sight RMM Dashboard.

  2. Go to Commands

  3. Select the required command to issue to the selected device

Available commands

macOS commands

Command Resulting action
Instant Restart Immediately restarts the workstation
Lock Device Remotely locks the workstation with a one-time PIN code
Remote Wipe Locks and then erases all data on the device.

When prompted, enter your Dashboard password to confirm the wipe command. The device locks after it receives the command and begins to wipe its contents.

To unlock the device after wiped, use the six digit system PIN displayed in the Dashboard. Record this password as it is only displayed when issuing the command to the device and after you navigate away from the dialog the PIN is no longer accessible.

Shutdown Device Immediately shuts down the device
Update Device Information Refreshes the device asset information in the Dashboard

iOS commands

Command Resulting action
Clear Passcode Removes the passcode from the device
Instant Restart Immediately restarts the iOS device
Lock Device Remotely locks the device to prevent access
Remote Wipe Erases all data, including any attached SD cards, by resetting the device back to its factory default settings. When prompted, enter your Dashboard password to confirm.
Shutdown Device Immediately shuts down the device
Update Device Information Refreshes the device asset information in the Dashboard

Command History

To review the commands sent to a device:

  1. Right-click the macOS computer in the Workstations or Mixed views, or the iOS device under Mobile Devices.

  2. Go to Commands > Command History

    The Command History displays and you can Search, or sort based on Command name, Result, User, and Date.

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