Send commands to macOS and iOS devices

Commands can be sent to Apple Device Management enrolled macOS and iOS devices directly from the Dashboard. Once received the device actions the command then returns the results to the Dashboard where they can be viewed in the Command History section.

Commands are queued for processing where the device did not have an internet connection or was turned-off when the command was issued.

Issue a command

  1. Right-click on the macOS computer in the Workstations or Mixed views, or the iOS device under Mobile Devices. This option is also available from the Workstation, Device or Mobile Device drop-down

  2. Go to Commands

  3. Select the required command to issue to the selected device

Available Commands

macOS

  • Instant Restart – Restart the Mac workstation

  • Lock Device - Remotely locks the Mac workstation with a one-time PIN code

  • Remote Wipe - Locks then erases all data on the Mac. When prompted enter your Dashboard password to confirm the wipe command. The Mac locks once it receives the command and begins to wipe its contents. To unlock the device once wiped use the six digit system PIN displayed in the Dashboard. Please keep a record of this password as it is only displayed when issuing the command to the Mac and once you have navigated away from this dialog the PIN is no longer accessible.

  • Shutdown Device - Power the device down

  • Update Device Information - Refreshes the device’s asset information in the Dashboard.

iOS

  • Clear Passcode - Removes the passcode from the device.

  • Instant Restart - Immediately restarts the iOS device

  • Lock Device - Remotely locks the device to prevent access.

  • Remote Wipe - Erases all data, Including any attached SD cards, by resetting the device back to its factory default settings. When prompted enter your Dashboard password to confirm the wipe command.

  • Shutdown Device - Immediately shuts down the device

  • Update Device Information - Refreshes the device’s asset information in the Dashboard.

Command History

To review the commands issued to a device choose Command History from the Commands drop-down.

This lists the Command name, its Result and Date.

To provide targeted information you can Search for entries in the Command Name and Result columns, as well as sort based on Command name, Result and Date.

iOS commands are also covered in the Mobile Device Management section Issue a Command to the Mobile Device