Send commands to macOS and iOS devices

You can send commands to Device Management for Apple enrolled macOS and iOS devices using the N-sight RMM Dashboard. When the device receives the command, the action is completed, and the result is returned to the N-sight RMM Dashboard where you can view it in the Command log.

Apple device supervision is required to issue some commands such as Shutdown Device and Instant Restart. For more information, see Apple device supervision.

Commands are queued for processing if the device does not have an internet connection or is turned-off when the command is sent.

To send a command to a device:

  1. On the N-sight RMM Dashboard North-pane Workstations, Mixed, or Mobile Devices tab, right-click the target device and select Commands

    The Commands option is available when the device is enrolled in Device Management for Apple.

  2. Select the required command to send to the selected device

Available commands

macOS commands

Command Resulting action
Instant Restart Immediately restarts the workstation
Lock Device Remotely locks the workstation with a one-time PIN code
Remote Wipe Locks and then erases all data on the device.

When prompted, enter your Dashboard password to confirm the wipe command. The device locks after it receives the command and begins to wipe its contents.

To unlock the device after wiped, use the six digit system PIN displayed in the Dashboard. Record this password as it is only displayed when issuing the command to the device and after you navigate away from the dialog the PIN is no longer accessible.
Shutdown Device Immediately shuts down the device
Update Device Information Refreshes the device asset information in the N-sight RMM Dashboard

iOS commands

Command Resulting action
Clear Passcode Removes the passcode from the device
Instant Restart Immediately restarts the iOS device (Apple device supervision required)
Lock Device Remotely locks the device to prevent access
Remote Wipe Erases all data, including any attached SD cards, by resetting the device back to its factory default settings. When prompted, enter your Dashboard password to confirm.
Shutdown Device Immediately shuts down the device (Apple device supervision required)
Update Device Information Refreshes the device asset information in the N-sight RMM Dashboard

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