N-sight RMM Troubleshooting

Take Control (N-able): How to clean uninstall the agent

Last Modified

Fri Mar 18 2022

Open the N-sight RMM Dashboard
Right-click the device and select Edit Server/Workstation
Select the Remote Access tab and choose OFF from the Setting drop down list
- Take Control and Remote Background share the same agent. If Remote Background is also active for the device, we recommend you disable it using the N-sight RMM Dashboard to prevent conflicts during this process.
Right-click the device and select Run Checks
Verify Take Control is "Not Active" in the summary tab
Access the remote device by any means at your disposition
Go to C:\ProgramFiles\Take Control Agent or C:\Programs(x86)\Take Control Agent and run the "uninstall.exe" if present, otherwise proceed to the next step
Completely delete the following folders:
- C:\ProgramData\GetSupportService_<#INSTANCE_NAME#>
- C:\ProgramData\GetSupportService_LogicNow;
- C:\Program Files (x86)\Take Control Agent;
- C:\Program Files (x86)\Take Control Agent_<#INSTANCE_NAME#>
Open the registry and delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\\Multiplicar Negocios\\BeAnyWhere Support Express\\GetSupportService_LOGICnow"

Value: "Install_Dir"

Open the N-sight RMM Dashboard
Right-click the device and select Edit Server/Workstation;
Select the Remote Access tab and choose ON from the Setting drop down list
- If remote Background feature was previously disabled, re-enable it again.
Right-click the device and select Run Checks

Wait a few moments for the remote commands to begin the installation. This make take at least one 247 check-in cycle to be reflected in the N-sight RMM Dashboard.
Ensure you do not have any endpoint content filtering solution or AV blocking any Take Control (N-able) processes.
For information about the Ports and URLs that Take Control (N-able) uses, see Communication and Security - Take Control (N-able).