Supportability Statement for Windows XP and Server 2003

Last Modified

Wed Jul 14 16:13 GMT 2021

Description

  • What is N-able's Supportability Statement for Windows XP and Server 2003 devices?

Environment

  • N-able RMM
  • Windows XP
  • Windows 2003

Solution

  • Due to the security landscape of modern day computing, and after a review of our supported devices, we have made the decision to end support for Windows XP and Server 2003 devices

  • From October 1st 2021, XP and Server 2003 devices will no longer be supported. The elements which may be affected after this date include, but are not limited to:

    • Agent Communication

    • Monitoring Checks

    • Automated Tasks

    • Features such as Patch Management, Backup & Recovery, Take Control, Managed Antivirus etc

  • We encourage you to remove these devices from the RMM Dashboard by this date, or you may still be billed for these devices.

  • Going forward Network Device Monitoring will offer basic agentless Windows XP and Server 2003 monitoring. Once released simply add the computer as a Network Device then apply Ping and custom SNMP Checks to monitor its status.