SMS Outage Alerts are not sent
Tue Sep 29 11:53 GMT 2020
- SMS Configuration is set up correctly.
- A known outage is recorded, an Email Alert is received.
- Nexmo shows no record or blocked or delivered messages.
- N-able Remote Monitoring & Management (RMM)
- When the Alerts Configuration is set up correctly and Nexmo shows no record of delivered or blocked messages, ensure the following PSA Settings are in place:
- Settings>PSA Integration
- Configure PSA
- Ticket Creation>Untick Disable Outage SMS Alert.