SMS Outage Alerts are not sent

Last Modified

Tue Sep 29 11:53 GMT 2020

Description

  • SMS Configuration is set up correctly.
  • A known outage is recorded, an Email Alert is received.
  • Nexmo shows no record or blocked or delivered messages.

Environment

  • N-able Remote Monitoring & Management (RMM)

Solution

  • When the Alerts Configuration is set up correctly and Nexmo shows no record of delivered or blocked messages, ensure the following PSA Settings are in place:
  1. Settings>PSA Integration
  2. Configure PSA
  3. Ticket Creation>Untick Disable Outage SMS Alert.