Potentially Unwanted Application/Program not detected by MAV

Last Modified

Tue Mar 10 12:56 GMT 2020

Description

  • Why was a Potentially Unwanted Application/Program not detected by MAV?

Environment

  • N-able Remote Monitoring & Management (RMM)
  • Managed Antivirus (Bitdefender)

Solution

  • The most likely explanation is that 'Potentially Unwanted Applications (PUAs): is set to Off in the Managed Antivirus Policy
  • To check this, perform the following steps:
    1. Go to Settings > Managed Antivirus > Protection Policy
    2. Select the Policy in use
    3. Click Scanning in the left hand menu
    4. Check the the Potentially Unwanted Applications setting
  • If this is set to Off, change to On.