N-sight RMM Troubleshooting
How does the Avira antivirus check work?
Last Modified
Mon Jan 07 16:35 GMT 2019
Description
- How does the Avira Antivirus check detect the software, and detect definition updates?
Environment
- N-sight RMM
Solution
- The check carries out two queries - one to detect that the software is installed on the device, and the other to detect the current definition version:
- Detection: Query the Product_Info class (in namespace root\CIMV2\Applications\Avira_AntiVir) to obtain the Product_ID and VDF_Version fields. If we successfully obtain these two values then the product is assumed to be installed, otherwise it's not.
- Check: Query the Product_Info class to obtain the Product_ID and VDF_Version fields. Return the raw VDF_Version value directly to the server for processing.