N-sight RMM Troubleshooting
Error: '1920 Service 'Web Protection Agent' (WebMonAgent) failed to start' when Web Protection fails to install
Last Modified
Tue Oct 23 18:55 GMT 2018
Description
- Web Protection fails to install
- Error: '1920 Service 'Web Protection Agent' (WebMonAgent) failed to start'
- Full error found in C:\Program Files (x86 if 64bit)\Advanced Monitoring Agent (GP if Group Policy)\feature_7_install.log
- MSI (s) (E0:58) [17:49:10:398]: Product: Web Protection Agent -- Error 1920. Service 'Web Protection Agent' (WebMonAgent) failed to start. Verify that you have sufficient privileges to start system services.
MSI (s) (E0:58) [17:49:10:430]: User policy value 'DisableRollback' is 0
MSI (s) (E0:58) [17:49:10:430]: Machine policy value 'DisableRollback' is 0
Action ended 17:49:10: InstallFinalize. Return value 3.
- MSI (s) (E0:58) [17:49:10:398]: Product: Web Protection Agent -- Error 1920. Service 'Web Protection Agent' (WebMonAgent) failed to start. Verify that you have sufficient privileges to start system services.
Environment
- N-sight RMM
- Web Protection
Solution
- Open services.msc
- Find Web Protection Agent service
- Right-click to select Properties
- Select Log On tab
- Elevate permissions to Domain or Local Administrator credentials
- Open regedit
- Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
- Right-click in right pane to select New DWORD Value
- Name new DWORD Value ServicesPipeTimeout
- Right-click new DWORD Value to select Modify
- Select Decimal and enter 180000
- Selct Ok to save changes
- Restart device