Error: '1920 Service 'Web Protection Agent' (WebMonAgent) failed to start' when Web Protection fails to install

Last Modified

Tue Oct 23 18:55 GMT 2018

Description

  • Web Protection fails to install
  • Error: '1920 Service 'Web Protection Agent' (WebMonAgent) failed to start'
  • Full error found in C:\Program Files (x86 if 64bit)\Advanced Monitoring Agent (GP if Group Policy)\feature_7_install.log
    • MSI (s) (E0:58) [17:49:10:398]: Product: Web Protection Agent -- Error 1920. Service 'Web Protection Agent' (WebMonAgent) failed to start. Verify that you have sufficient privileges to start system services.
      MSI (s) (E0:58) [17:49:10:430]: User policy value 'DisableRollback' is 0
      MSI (s) (E0:58) [17:49:10:430]: Machine policy value 'DisableRollback' is 0
      Action ended 17:49:10: InstallFinalize. Return value 3.

Environment

  • N-sight RMM
  • Web Protection

Solution

  1. Open services.msc
  2. Find Web Protection Agent service
  3. Right-click to select Properties
  4. Select Log On tab
  5. Elevate permissions to Domain or Local Administrator credentials
  6. Open regedit
  7. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  8. Right-click in right pane to select New DWORD Value
  9. Name new DWORD Value ServicesPipeTimeout
  10. Right-click new DWORD Value to select Modify
  11. Select Decimal and enter 180000
  12. Selct Ok to save changes
  13. Restart device