N-sight RMM Troubleshooting
ESET antivirus check reporting failed
Last Modified
Fri Feb 4 2022
Description
- Antivirus Update Check - ESET / NOD32
- Antivirus DSC (Daily Safety Check) failing
Environment
- N-sight RMM
- Monitoring Checks
Solution
- N-sight RMM uses the ESET Security registry keys to determine the definitions version
- To determine if the version info is being pulled correctly:
- Check the definitions within the dashboard, the link will show on the Daily Safety Check (DSC)
- On the device where the check is failing, navigate to the following registry hive:
- HKLM\Software\ESET\ESET Security\Current Version\Info
- Under the "scanner version" check the definition version
- This should match up with what's being displayed on the dashboard check
- If these values match, then the issue is with ESET not updating its Registry key with the required information for the check to operate
- This can be resolved by doing the following:
- Update the ESET engine
- Re-run the DSCT