N-sight RMM Troubleshooting
Antivirus Update Check - McAfee Endpoint Security doesn't detect the correct definitions
Last Modified
Thu Nov 29 16:31 GMT 2018
Description
- Antivirus Update Check for McAfee Endpoint Security is on a device
- The definitions detected are older than what is shown in McAfee Console
Environment
- N-sight RMM
- Antivirus Update Check
- McAfee Endpoint Security
Solution
- Browse to the following registry key on the local device:
- HKLM\SOFTWARE\McAfee\AVSolution\DS\DS
- The Definition version is in the value dwContentMajorVersion - make sure this value is the same as what is reported in McAfee Console
- If this is the same, run the check manually by right clicking the check > Run Check
- If this is not the same, make sure McAfee has rights to write to this registry key