Antivirus Update Check - McAfee Endpoint Security doesn't detect the correct definitions

Last Modified

Thu Nov 29 16:31 GMT 2018

Description

  • Antivirus Update Check for McAfee Endpoint Security is on a device
  • The definitions detected are older than what is shown in McAfee Console

Environment

  • N-sight RMM
  • Antivirus Update Check
  • McAfee Endpoint Security

Solution

  1. Browse to the following registry key on the local device:
    • HKLM\SOFTWARE\McAfee\AVSolution\DS\DS
  2. The Definition version is in the value dwContentMajorVersion - make sure this value is the same as what is reported in McAfee Console
  3. If this is the same, run the check manually by right clicking the check > Run Check
  4. If this is not the same, make sure McAfee has rights to write to this registry key