Advanced Monitoring Agent will not sync or run checks, and it goes Offline or Overdue

Last Modified

Tue Apr 09 13:20 GMT 2019

Description

  • Advanced Monitoring Agent will not sync or run checks and goes Offline or Overdue
  • Advanced Monitoring Agent service does not stay running
  • Error in C:\Program Files (x86 if 64bit)\Advanced Monitoring Agent (GP if Group Policy)\debug.log:
    • 14-05-2016 15:53:10: _new_winagent(3220): CUpdate::Process_InstallApplicationUpdate failed to install: _new_winagent.exe: 0x000000b7 Cannot create a file when that file already exists.
      14-05-2016 15:53:10: CFMPluginUpdater::copyFilesInFolder successful: C:\PROGRA~2\ADVANC~1\FmPlugin\*.*
      14-05-2016 15:53:10: CFMPluginUpdater::copyFilesInFolder SHFileOperation failed with return code: 124
      14-05-2016 15:53:10: Source was: C:\PROGRA~2\ADVANC~1\staging\FmPlugin\*.exe
      14-05-2016 15:53:10: Target was: C:\PROGRA~2\ADVANC~1\FmPlugin
      14-05-2016 15:53:10: CFMPluginUpdater::update failed to copy new files, aborting update
      14-05-2016 15:53:10: CFMPluginUpdater::copyFilesInFolder successful: C:\PROGRA~2\ADVANC~1\staging\OldFmPlugin\*.*
      14-05-2016 15:53:10: _new_winagent(3220): CUpdate::RemoveApplicationUpdate error moving file: _new_winagent.exe

Environment

  • N-sight RMM
  • FmPlugin

Solution

  1. On the local device, open the Task Manager
  2. Stop all winagent.exe processes
  3. Open services.msc
  4. Start the Advanced Monitoring Agent service
  5. Open the Advanced Monitoring Agent Application and sign in with your dashboard credentials to resync the device