N-sight RMM Troubleshooting
Advanced Monitoring Agent will not sync or run checks, and it goes Offline or Overdue
Last Modified
Tue Apr 09 13:20 GMT 2019
Description
- Advanced Monitoring Agent will not sync or run checks and goes Offline or Overdue
- Advanced Monitoring Agent service does not stay running
- Error in C:\Program Files (x86 if 64bit)\Advanced Monitoring Agent (GP if Group Policy)\debug.log:
- 14-05-2016 15:53:10: _new_winagent(3220): CUpdate::Process_InstallApplicationUpdate failed to install: _new_winagent.exe: 0x000000b7 Cannot create a file when that file already exists.
14-05-2016 15:53:10: CFMPluginUpdater::copyFilesInFolder successful: C:\PROGRA~2\ADVANC~1\FmPlugin\*.*
14-05-2016 15:53:10: CFMPluginUpdater::copyFilesInFolder SHFileOperation failed with return code: 124
14-05-2016 15:53:10: Source was: C:\PROGRA~2\ADVANC~1\staging\FmPlugin\*.exe
14-05-2016 15:53:10: Target was: C:\PROGRA~2\ADVANC~1\FmPlugin
14-05-2016 15:53:10: CFMPluginUpdater::update failed to copy new files, aborting update
14-05-2016 15:53:10: CFMPluginUpdater::copyFilesInFolder successful: C:\PROGRA~2\ADVANC~1\staging\OldFmPlugin\*.*
14-05-2016 15:53:10: _new_winagent(3220): CUpdate::RemoveApplicationUpdate error moving file: _new_winagent.exe
- 14-05-2016 15:53:10: _new_winagent(3220): CUpdate::Process_InstallApplicationUpdate failed to install: _new_winagent.exe: 0x000000b7 Cannot create a file when that file already exists.
Environment
- N-sight RMM
- FmPlugin
Solution
- On the local device, open the Task Manager
- Stop all winagent.exe processes
- Open services.msc
- Start the Advanced Monitoring Agent service
- Open the Advanced Monitoring Agent Application and sign in with your dashboard credentials to resync the device