Help Desk Manager is no longer available in N-able products.

If you reached this page through a bookmark, update or remove the saved link.

If Help Desk Manager is a critical part of your operations, we recommend identifying and transitioning to an alternative solution as soon as possible.

Migration Option: SolarWinds Web Help Desk

The Help Desk Manager you’ve been using is an integrated version of the SolarWinds Web Help Desk platform and is functionally identical. If maintaining existing features, functionality and user experience is important, SolarWinds Web Help Desk is a potential migration option.

Potential benefits of moving to SolarWinds Web Help Desk

• A Familiar Platform: Your team can leverage their existing knowledge of the platform's features and workflows, supporting operational continuity and minimizing retraining.

• Direct Support and Enhancements: As a standalone product, you’ll gain access to the full Web Help Desk feature set, ongoing enhancements, and dedicated support.

• Simple Migration: The shared architecture of the platforms makes for a straightforward migration process, designed to protect your existing data and configurations.

We encourage you to evaluate whether this solution meets your specific requirements. To learn more about Web Help Desk functionality, please visit the SolarWinds Web Help Desk product and documentation pages.

For further questions or assistance regarding migration to Web Help Desk, book a meeting with a member of the SolarWinds team or reach them via email at ITSMSales@solarwinds.com.

Documentation home

You will be automatically redirected to the N-able documentation home page in 30 seconds.

To redirect now, click here.