Offline Mode

Use Offline Mode to access information stored in the Passportal mobile app, including usernames, passwords, and documents, when your device does not have an internet connection.

How Offline Mode works

Offline Mode gives you access to information that has already synced to your device.

While offline, you can:

• View and copy usernames.

• View and copy passwords.

• View documents.

What you can't do offline

While your device is offline, you can't:

• Sign in. You must sign in to the Passportal mobile app before your device loses its internet connection..
• Edit credential details. Editing is unavailable while your device is offline.
• Disable credentials - Deleting and disabling credentials are unavailable while your device is offline.
• Sync changes. Changes to your organization's data can't sync to the mobile app until your device reconnects to the internet.

Security considerations

• Organization keys and user credentials are stored securely on your device.
• You can use local authentication, such as Touch ID, Face ID, or a PIN, while your device is offline.
• When your device reconnects to the internet, the app syncs and logs viewed passwords, articles, and documents to Passportal.

Platform support

• Offline access to credentials is available on iOS and Android with mobile app version 2.7.x and later.
• Offline access to documents is available with mobile app version 3.2.x and later.

Before you go offline

While your device has a network connection:

• Make any necessary changes to your data before you sync.
• Make sure the Passportal app shows that credential and document syncing is complete.

Select Remember me when you sign in. If you close the app without selecting Remember me, you're signed out. You can't sign in again while your device is offline.