Why does a user not have access to certain passwords?

If the user is not an organization admin, then they will need to be assigned directly to a client, or via security groups.

Alternatively, the user may request temporary access to the client, which will prompt all admins of the organization on the dashboard and by email of an access request.

To request temporary access:

  1. Open the context menu of the credential
  2. Select Access Request

They may also have access to the client but some folders in the client may be restricted with security groups being assigned to these folders that they are not a member of.