Manually Uninstalling the AD Agent
In some instances, it may be necessary to uninstall the Passportal Agent from a device in order to re-install it.
Ensure all steps below are followed to
- Using Windows Control Panel > Program and Features, select to uninstall the Passportal Agent
-
Open Services.msc, if the Passportal and Passportal Updater services are present and running, stop them and then run the service uninstall command line
sc delete Passportal
sc delete PassportalUpdater
- Open Windows Registry and navigate to
HK_Local_Machine\Software
- Delete the Passportal entry (including sub-folders)
- Search for and delete all keys in the registry pertaining to the Passportal product code (if they are still present):
{2B15E9E5-FB06-409F-B78D-F65C7F5B3850}
- Manually unload and remove
c:\windows\system32\adpasswordchangenotifier.dll
. The notification package needs to be removed from the Registry:- Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa
- In the entry Notification Package remove the entry:
adpasswordchangenotifier
- Save changes and reboot the device. The dll will now be removable from:
c:\windows\system32\
- Navigate to:
- Using Windows Explorer, navigate to
C:\Program Files\N-able\
and delete the Passportal Agent folder - Delete the directory
C:\Program Files\Passportal\Windows Agent
(should it exist)
The next step takes place in the Windows Registry - make a backup before implementing any changes