Passportal Troubleshooting
How to sync users from Active Directory to Passportal?
Last Modified
Sun Mar 01 13:04 GMT 2020
Description
- The Passportal agent is installed on the AD server and it seems to synchronize fine
- Does it import users from the AD to Passportal?
- How do I see the users that I want it to sync?
Environment
- N-able Passportal
Solution
- When syncing users from Active Directory to Passportal, the option 'Auto Create Users as Passwords' should be enabled.
- See this article for assistance with enabling this
- In order to sync Users as Credentials into Passportal one of the following two things has to happen:
- A users password will have to be reset
- A new user will have to be created
- This is because the AD agent does not have the ability to decrypt existing passwords in Active Directory
- The Agent can only capture password changes from the time of installation and onwards