Passportal: Error calling API Initialize failed to create token

Last Modified

Tue Sep 29 10:02 GMT 2020


  • While trying to setup the AD Agent, receiving the following Error: "Error calling API Initialize failed to create token"


  • N-able Passportal
    • Passportal AD Agent.


  1. Confirm that the login information provided is correct for the AD Agent credentials, particularly the chosen Database and Organization Key;
  2. If all information seems correct, please try rebooting the Server, as this should clear the issue;
  3. If the issue persist after a reboot, please contact our technical support team.