Passportal Troubleshooting
Cannot Login to Passportal in a web browser after installing ConnectMeVoice browser extension
Last Modified
Wed Aug 26 18:43 GMT 2020
Description
- After installing ConnectMeVoice VOIP extensions into a web browser, attempting to login to Passportal by clicking the Sign me in button does nothing
- Can login in via mobile devices or other computers
Environment
- N-able Passportal
Solution
- ConnectMeVoice web browser extensions can interfere with the Passportal login URL on different browser types
- This is not an issue with the Passportal login page, but is an issue with the ConnectMeVoice extension
- Remove the ConnectMeVoice VOIP extension in a web browser
- Close and relaunch the web browser
- Log back into the Passportal Login Page