How do I view my invoices and usage reports?

Last Modified

July 07, 2023

Description

Invoices, payments, payment methods, and usage reports are accessed through the N-ableMe.

Environment

All N-able products.

Solution

To view invoice and payment information a user must have the Billing option checked for their account. Billing is enabled for a user through their Edit dialog, available in the Manage Users section. Alternatively, you can log a ticket and a member of the N-able team will be able to assist.

  1. Log into N-ableMe
  2. Go to My Account > Manage Billing to open the billing portal
  3. Navigate to Outstanding Invoices
  4. Select your billing account

  • If you have more than one product subscription, make sure you are viewing your up-to-date subscription by selecting your billing account from the drop-down:

    • Five-digit number – invoices billed via N-able Technologies, Inc.
    • Nine-digit number starting with the letter A - Invoices billed via N-able Solutions, ULC

    Accounts starting with "0xxxxxx-001" are for legacy invoices (N-able Tech) dated 3/31/2020 or older in the drop-down.

    1. Select the Outstanding Invoices or Payment History tab.

    2. To view the Invoice or Data Usage report for an invoice, select the invoice, click ... on the right, and select View Invoice or Data Usage.

     


    Topic:

    • Billing