How do I request a billing correction?

Last Modified

July 07, 2023

Description

If you discover a billing error on your invoice, contact your dedicated Partner Success Manager or Partner Care for a correction.

We allow a grace period of 90 days to dispute any part of the invoice that is wrong. See section 6.1 Fees and Payment in the N-able End User License Agreement for details.

Environment

  • N-sight RMM
  • N-central
  • Mail Assure
  • Take Control
  • MSP Manager
  • Take Control
  • Risk Intelligence

Solution

If you have a dedicated Partner Success Manager, do the following:

  1. Determine if you have a Partner Success Manager:

    1. Log into N-ableMe
    2. Go to My Account
    3. Where you have a Partner Success Manager their name and contact details appear in the right-side pane
  2. Use the contact information to discuss this with your Partner Success Manager.

If you do not have a dedicated Partner Success Manager, do the following:

  1. Log into N-ableMe

  2. Scroll down to the "Not finding what you're looking for?" section

  3. Click the Get Support button

  4. Click Create a New Case

  5. Fill in the form and click Submit Ticket

You can also contract Partner Care directly, by chat or phone.

By chat:

  1. Log into N-ableMe
  2. Click the Chat with an Expert button
  3. In the Live Chat area, click Start Chat

By phone:

  • Americas: 1-855-679-0817

  • EMEA: +44 (0) 1382 309040

  • APAC: +61 (0) 2 8412 4905

Topic:

  • Billing