How do I view Mail Assure and Backup invoices and usage report online?

Last Modified

July 07, 2023

Description

Where do I find Mail Assure and Backup invoices and usage report online?

Environment

  • N-able Backup
  • N-able Mail Assure

Solution

To view invoice and payment information a user must have the Billing option checked for their account. Billing is enabled for a user through their Edit dialog, available in the Manage Users section. Alternatively, you can log a ticket and a member of the N-able team will be able to assist.

To view your invoices and usage reports:
  1. Log into N-ableMe
  2. Go to My Account > Manage Billing to open the billing portal
  3. Navigate to Outstanding Invoices
  4. Select your billing account

    5. If you have more than one product subscription, make sure you are viewing your up-to-date subscription from the drop-down:

    • Five-digit number – invoices billed via N-able Technologies, Inc.

    • Nine-digit number starting with the letter A - Invoices billed via N-able Solutions, ULC

    Accounts starting with "0xxxxxx-001" are for legacy invoices (N-able Tech) dated 3/31/2020 or older.

  5. Click on the ellipses (…) to the right of the invoice
  6. Select Data Usage or View Invoice


Topic:

  • Billing