How do I manually make a manual payment for N-able CA-billed products?

Last Modified

July 07, 2023

Description

If Automatic Payments are not setup for your account, you can manually make a payment for N-able CA-billed products?

Environment

N-able N-central
N-able Take Control Plus ( MSP-CA) billed

Solution

To view invoice and payment information a user must have the Billing option checked for their account. Billing is enabled for a user through their Edit dialog, available in the Manage Users section. Alternatively, you can log a ticket and a member of the N-able team will be able to assist.

To pay an invoice:
  1. Log into N-ableMe.
  2. Go to My Account > Manage Billing to open the billing app.
  3. Navigate to Outstanding Invoices.
  4. Select your billing account.

    5. If you have more than one product subscription, make sure you are viewing your up-to-date subscription from the drop-down:

    • Five-digit number – invoices billed via N-able Technologies, Inc.

    • Nine-digit number starting with the letter A - Invoices billed via N-able Solutions, ULC

    Accounts starting with "0xxxxxx-001" are for legacy invoices (N-able Tech) dated 3/31/2020 or older.

  5. Click on the ellipses (…) to the right of the invoice.
  6. Select Pay Balance from the “More options” menu.
  7. If prompted go to Payment Method to enter your credit card details.

 

Topic:

  • Billing