Why did my service renew without notification?

Last Modified

May 5, 2022

Description

When your service is up for renewal, N-able normally notifies your Primary contact and Invoicing contact on record.

If you are an annually-billed partner, the N-able Software Services Agreement specifies that a service is automatically renewed on successive renewal terms on the expiration of the Initial Services Term unless terminated early.

Environment

  • N-central
  • N-sight RMM
  • Cove Data Protection
  • Mail Assure
  • Take Control
  • MSP Manager
  • Risk Intelligence

Solution

See the Software Services Agreement for details. If you need more information, contact your Partner Success Manager or create a Partner Care case.

If you have a dedicated Partner Success Manager, do the following:

  1. Determine if you have a Partner Success Manager:

    1. Log into N-ableMe
    2. Go to My Account
    3. Where you have a Partner Success Manager their name and contact details appear in the right-side pane
  2. Use the contact information to discuss this with your Partner Success Manager.

If you do not have a dedicated Partner Success Manager, do the following:

  1. Log into N-ableMe

  2. Scroll down to the "Not finding what you're looking for?" section

  3. Click the Get Support button

  4. Click Create a New Case

  5. Fill in the form and click Submit Ticket

By chat:

  1. Log into N-ableMe
  2. Click the Chat with an Expert button
  3. In the Live Chat area, click Start Chat

By phone:

  • Americas: 1-855-679-0817

  • EMEA: +44 (0) 1382 309040

  • APAC: +61 (0) 2 8412 4905

Topic:

  • Account Management