How do I request a billing correction?

Last Modified

May 5, 2022

Description

If you discover a billing error on your invoice, contact your dedicated Partner Success Manager or Partner Care for a correction.

We allow a grace period of 90 days to dispute any part of the invoice that is wrong. See section 6.1 Fees and Payment in the N-able End User License Agreement for details.

Environment

  • RMM
  • N-central
  • Mail Assure
  • Take Control
  • MSP Manager
  • Take Control
  • Risk Intelligence

Solution

If you have a dedicatedPartner Success Manager, do the following:

  1. Determine if you have a Partner Success Manager:

    1. Log into the Partner Success Center.
    2. Click the Need Assistance? button.
    3. In the Partner Success Manager area, click View Info.
  2. Use the contact information to discuss cancellation with your Partner Success Manager.

If you do not have a dedicated Partner Success Manager, do the following:

  1. Log into the Partner Success Center.
  2. Click the Need Assistance? button.
  3. In the Submit A Case area, click Submit Case.
  4. In the Partner Care area, click Get Assistance.
  5. Fill in the form and click Submit Ticket.

You can also contract Partner Care directly by chat or phone.

By chat:

  1. Log into the Partner Success Center.
  2. Click the Need Assistance? button.
  3. In the Live Chat area, click Chat Now.

By phone:

Call 1-855-679-0817

Topic:

  • Billing