Partner Care Troubleshooting
Error: Issue 10034-2351 displayed when updating credit card info in RMM
Last Modified
Sat 25 Jul 15:39 GMT 2020
Description
Error: Issue "10034-2351" is displayed when trying to update credit card info in the RMM dashboard
Environment
- N-able RMM
Solution
To resolve this issue, provide the following alternate URLs:
If logging in using URL: https:// dashboard.systemmonitor.us, try to log in using alternate URL: https://www.systemmonitor.us/dashboard/.
If logging in using URL https:// dashboard.am.remote.management, try to log in using alternate login URL: https://www.am.remote.management/dashboard.
If issue persists, transfer the call to the Accounts Receivable team:
Dial +919 957 5099.
Select Option 1 for Customer Care.
Select Option 1 again for Payment.
or provide the Recurring Payment link:
Auto Pay: Automated Payment Authorization Form for Recurring Charges.
Topic:
- Billing