Cancellation, upgrades, downgrades and our license agreement

Last Modified

May 5, 2022

Description

If you are under contract or agreement (not month to month) with N-able, please review our End User License Agreement (EULA) for information about our policies on canceling, upgrading, and downgrading our products. For example, we require a 30-day notification for cancellation, upgrade, and downgrade requests.

Here are some policies to keep in mind:

  • 30 days prior notice which starts first day of the following month from date of notification

  • The request needs to come or be acknowledged in writing. Devices must be removed from the dashboard 1 day before the effective cancellation date to avoid billing issues.

  • Requesting cancellation within initial Term of 12 months would mean an early termination fee of one (1) month of fees at the full charge price or prices will be added to the final invoice

  • If you are an annually billed partner, the cancellation process is different - you can terminate your Agreement effective at the end of the Term by providingN-able written notice of your intention to terminate your Agreement at least thirty (30) days prior to the end of the Term.

  • No termination will relieve you of your obligation to pay any fees or other amounts accrued or payable to N-able through the Effective Date of termination.

  • You will not receive a refund of any fees or payments made, or a credit against any fees owed before termination, regardless of how much time is left in the current Term after the Effective Date of termination.

Environment

  • N-central
  • RMM
  • Cove Data Protection
  • Mail Assure
  • Take Control
  • MSP Manager
  • Risk Intelligence

Solution

To cancel, upgrade, and downgrade a product, you must either contact your dedicated Partner Success Manager or create a case in the Success Center.

If you have a dedicatedPartner Success Manager, do the following:

  1. Determine if you have a Partner Success Manager:

    1. Log into the Partner Success Center.
    2. Click the Need Assistance? button.
    3. In the Partner Success Manager area, click View Info.
  2. Use the contact information to discuss cancellation with your Partner Success Manager.

If you do not have a dedicated Partner Success Manager, do the following:

  1. Log into the Partner Success Center.
  2. Click the Need Assistance? button.
  3. In the Submit A Case area, click Submit Case.
  4. In the Partner Care area, click Get Assistance.
  5. Fill in the form and click Submit Ticket.

Topic:

  • Account Management