Manage Technicians

The Manage Technicians page allows you to configure multiple user/password credentials so they can all log in at the same admin level. For example, if you have three users that manage the same set of domains, you can create a Technician for each of them, rather than sharing the same set of admin credentials (not recommended) among the three.

When a Technician is used to log in, the user has the same access and permissions as the primary admin. You can see the name of the main admin in the panel at the top of the page and actions taken by the user will be logged against the Technician for auditing purposes.

As the logged in Admin user, any Technicians you have created are listed on the Manage Technicians page. You will also see the Technicians for sub-admins of this level.

The dropdown along side each Technician user provides the following options:

  • Edit - Edit the Technician
  • Resend Invitation - Resends the Single Sign-On (SSO) invitation email to the Technicians email address

    This option will only be possible only for accounts with a status of Pending

  • Deactivate - set the account to inactive. The Technician will no longer be able to access Mail Assure

    This option will only be available for active accounts

  • Delete - Delete the Technician

Searching and Filtering Technicians

Searching Technicians

From the Manage Technicians page, you can search by the Email, Last Mail Assure Login or Notes columns to find specific Technicians from the list that meet your required criteria.

  1. The top row of the Technicians list is the search bar, click into the cell with the magnifying glass icon to search the data in that column. You may also search any column using the search bar above the policies list

  2. Enter the search term or select the date and time using the calendar picker

    3. The list of Technicians will update automatically to display results

Searches can be layered, e.g. email contains 'te' and Last Mail Assure login equals 29 Nov 2022, 04:59 PM

Any search you place will be displayed above the Technicians list as a filter.

Filter Technicians

From the Manage Technicians page, it is possible to create custom filters using the Filter Builder to find specific Technicians from the list.

  1. Click Create Filter

  2. In the Filter Builder window, create the filter using the following selections:
    • And/Or
      • Email
        • Contains - Text box to enter the filter text
        • Does not contain - Text box to enter the filter text
        • Starts with - Text box to enter the filter text
        • Ends with - Text box to enter the filter text
        • Equals - Text box to enter the filter text
        • Does not equal - Text box to enter the filter text
        • Is blank - No text or selection option
        • Is not blank - No text or selection option
        • Is any of - Select from the dropdown list of Technicians
        • Is none of - Select from the dropdown list of Technicians
      • Last Mail Assure login
        • Contains - Text box to enter the date and time manually, or select using the date/time picker
        • Does not contain - Text box to enter the date and time manually, or select using the date/time picker
        • Starts with - Text box to enter the date and time manually, or select using the date/time picker
        • Ends with - Text box to enter the date and time manually, or select using the date/time picker
        • Equals - Text box to enter the date and time manually, or select using the date/time picker
        • Does not equal - Text box to enter date and time manually, or select using the date/time picker
        • Is blank - No text or selection option
        • Is not blank - No text or selection option
        • Is any of - Select from the dropdown list of dates and times that Technicians have logged in
        • Is none of - Select from the dropdown list of dates and times that Technicians have logged in
      • Notes
        • Contains - Text box to enter the filter text
        • Does not contain - Text box to enter the filter text
        • Starts with - Text box to enter the filter text
        • Ends with - Text box to enter the filter text
        • Equals - Text box to enter the filter text
        • Does not equal - Text box to enter the filter text
        • Is blank - No text or selection option
        • Is not blank - No text or selection option
        • Is any of - Select from the dropdown list of notes
        • Is none of - Select from the dropdown list of notes

    3. Searches can be layered, e.g. email contains 'te' and Last Mail Assure login equals 29 Nov 2022, 04:59 PM

  3. Use the + icon to add more layers to the filter
  4. Click OK

Edit Filters

Filters can be edited by clicking the filter string at the top of the Manage Technicians page:

Clear Filters

Filters can be cleared by clicking the Clear button at the top of the Manage Technicians page, next to the filter string:

Enable SSO for Technicians

In order for a Technician to use SSO, OAuth must be configured at the Admin or parent Admin level.

There are two methods that can be used to enable SSO for a Technician user.

The first is by:

  1. Selecting Resend Invitation from the action menu on the Manage Technicians page by either:
    1. Tick the check box to the left of the email address of the Technician

      Or

    2. Click the Action button to the right of the Technician Note's column

The second is by following the below steps:

  1. Click the dropdown to the left of the Technician user
  2. Select Edit
  3. Within the Local Credentials section, you will find a section for Login with Mail Assure, select Link Account

    4. This will send a N-able Single Sign-On (SSO) invitation email to the account notification email address.

  4. Follow the link in the password reset email received which will take you to the N-able Single Sign-On (SSO) page where you can create an account

    5. If this takes you straight to the login page, then an account already exists for this email address, please reset the password if unknown.

  5. Once the account is successfully linked, the Login with Mail Assure section of the User's Profile page will change to show - Linked - with an option to Unlink account

  6. Once the account is created, it will take you straight to the Mail Assure dashboard