Usage Report

When logged in to Mail Assure via SSO, the new app contains a Usage Report feature which can be found in the Reporting section of the left hand menu.

Mail Assure's billing is based on usage over the previous calendar month. The Usage Report page can provide you with details for the current month, and allow you to easily examine usage for specific days, Admins or Domains and export these as custom CSV files.

Usage Report Filters

Within the Usage Reports page, you can download a detailed usage report in CSV format for certain pre-set filters:

  • This month - This will provide a detailed report for all domains for the current calendar month to date

  • Previous month - This will provide a detailed report for all domains for the previous calendar month

  • Custom usage report - This allows you to create a custom report, where you can search for (but not limited to) specific domains, date ranges or the number of protected or archived mailboxes.

    See the list of Usage Report Query Rules for details

View Detected Usage

The Usage Report page provides access to a list of detected usage, which can be useful when trying to determine potential inconsistencies with billing.

To access detected usage:

  1. Click detected usage in the page description
  2. You will be redirected to a page titled Active Mailboxes

  3. You can use the Active Mailboxes Query Rules to filter down further

  4. Click Show Results to display the relevant information

Active Mailboxes Query Rules

Query Rules are constructed of three parts:

  • The criteria you are looking for - Select from the first dropdown in the Query Rules panel
  • The type of match e.g. contains, does not start with etc. - Select from the second dropdown in the Query Rules panel
  • The content you are trying to match

Creating Custom Usage Report

  1. In the Admin Control Panel of the new app, select Reporting > Usage Report
  2. Use the Usage Report Query Rules to narrow down the search as required
  3. Click Show Results
  4. Once the report is displaying the details you require, click Export usage as CSV

Usage Report Query Rules

Query Rules are constructed of three parts:

  • The criteria you are looking for - Select from the first dropdown in the Query Rules panel
  • The type of match e.g. contains, does not start with etc. - Select from the second dropdown in the Query Rules panel
  • The content you are trying to match