View Message Content

  1. Open the Incoming or Outgoing Log Search page
  2. Locate the message you want to view using the query rules, messages for which content can be viewed include Queued, Quarantined and Archived messages
  3. Click on the link in the Subject column of the message: the Mail preview window is displayed
  4. The subject is available to open only for messages that are in the quarantine, queue or archive. If a message is not reviewable, the subject will not be available to open.

    • The Normal tab shows the message details and content in HTML format
    • The Plain tab shows the message details and content in Plain text
    • The Raw tab, shows the raw message data including message headers

To see the reason why the message has been classified as it has, open the Raw tab and look for the X-MailAssure-Class and X-MailAssure-Evidence lines, e.g.: