Configuring Mail Assure

Step 1: Check your Domain can Communicate with the Google Workspace Mail Servers

To ensure Mail Assure can communicate with the mail server, carry out a Protection status check:

  1. In the Admin Level Control Panel, select General > Domains Overview to display all your domains
  2. Click on the dropdown alongside the domain you want to check
  3. Select Protection status to check the routes you have set:

The Protection status dialog should display connection details. If connection failed, a series of 'Connection timed out' responses are displayed.

Step 2: Set the Outgoing User

  1. When logged in to the Domain level Control Panel, click on Outgoing > Manage users
  2. In the Add a user panel, choose Authenticating Domain
  3. Enter the details and click on Add or Add & Configure (by selecting the arrow beside Add and clicking Add & Configure)

    Configuration can be done after adding by:

    1. Clicking the arrow to the left of the user once added.
    2. Select Edit.

  4. Configure the user settings as required:
  5. Ensure the Re-authentication permitted option is ticked

  6. Click Save to ensure you don't lose any changes