Customer Management Settings Configuration

From the Customer Management page, configure the Domain, Protection and Encryption settings:

  1. Login to Mail Assure to the Admin Level Control Panel
  2. Navigate to General > Customer Management
  3. Find or use the Search or Filter functions to locate the Admin User from the list to configure settings for
  4. Using the three dots to the right of the page in the Actions column, select the settings to configure:
    1. Domain Settings
    2. Protection Settings
    3. Encryption Settings

From the individual Settings tabs, it is possible to move tabs to another setting by clicking the tab at the top of the window.

Save any changes made before switching tabs or the changes will be lost.

Any settings configured at will be inherited by child Sub-Admin's (Customers or Sites) if these have not been configured per Customer or Site, or if the selection has been set to Inherit.

Domain Settings

Plus Addressing

In the Domain Settings tab it is possible to enable or disable Plus Addressing for all domains owned by this Admin or Sub-Admin user.

Plus Addressing allows the addition of a 'tag' on a mailbox by use of a '+' as the separating character.

Such addresses should not be added to the mailboxes list, so long as the primary mailbox is.

For example: for the primary mailbox piff.jenkins@example.com, plus addresses such as piff.jenkins+newsletters@example.com, or piff.jenkins+sales@example.com can also be used.

Delivery of mail at the destination server will be done to the full plus address, so the tag may be used for sorting mail in the inbox.

Disable Inherit plus addressing setting to customize this setting for this User's domains.

Save any changes made before switching tabs or the changes will be lost.

Region

The Domains Settings tab also shows the Region of the Domains owned by this Partner/Customer/Site Admin or Sub-Admin and their Sub-Admins.

The region is selected when adding a domain and cannot be changed after. This specifies the geographic location where data is stored and from where mail is delivered.

Protection Settings

Protection Settings is broken into two sub tabs; the General Settings tab, and the Attachment Settings tab.

The Attachment Settings tab will only be visible if the Security Level is set to Custom either Inherited or selected by User)

General Settings

In the General Settings tab, you can configure the following settings:

  • Reject Newsletters - If this setting is On, any email that is detected as a newsletter will be rejected
  • Reject messages from newly registered domains - If this setting is On, any email sent from a domain that was newly registered will be rejected

    Mail Assure recognizes domains as 'newly registered' if they are less than 1 day old

  • Quarantine Response - If this setting is On, senders of messages that have been rejected will be informed of this. If this setting is off, the sender will not be notified
  • Block Top Level Domains - If this setting is On, messages received from top level domains will be rejected

    If not inherited, select from the dropdown, or type and press Enter to add domains to be blocked

Disable the Inherit setting to customize these settings for this User's domains.

Save any changes made before switching tabs or the changes will be lost.

Security Settings

Security Level

The Security Level setting allows configuration of how restrictive the spam filter is for any domains owned by the Admin or Sub-Admin, or any child Sub-Admin's that inherit this setting.

Disable the Inherit setting to customize this setting for this User's domains.

The choices for security level are:

Security Level Amount of Protection
Custom The level of protection as configured in the Attachment Settings > Restriction Options section or in the Manage Attachment Restrictions page
Very Low

Limited protection: Skip most classifications that are likely to catch unwanted mail

  • Highly limited attachment restrictions
  • Minimal header & content scanning
  • Limited sender verification checks
Low

Some protection: Allow some classifications that may capture legitimate messages

  • Limited attachment restrictions
  • Limited header & content scanning
  • Validate sender authenticity
Medium

Optimal settings for most users: Capture the most spam and the fewest false positives

  • Recommended message header, content, and compliance checking
  • Optimised attachment restrictions
  • Optimal sender authenticity checks
High

More aggressive filtering for more capturing more potential spam: Some false positives are possible

  • Strict message header, content, and compliance checking
  • Block additional suspicious senders
  • Enhanced attachment restrictions (including macro blocking, link extension scanning)
Very High

Enables maximum protection with highest risk of legitimate messages being detected as spam

  • Extended link and attachment detection
  • Strictest message header, content, and compliance checking
  • Enhanced blocking of suspicious senders

The selected Security Level from Very Low to Very High will overwrite the Filter Settings configured at the Domain Level. For the Custom Security Level, settings will not be overwritten.

Save any changes made before switching tabs or the changes will be lost.

Attachment Settings

Restriction Options

These settings will only be visible if the Security Level on the General Settings tab is set to Custom.

The settings that can be configured in here are:

  • Quarantine mail with password-protected attachments - If this is On, all inbound mail containing a password-protected attachment (such as Zip files) will be sent straight to the quarantine and must be reviewed manually to be checked if it is legitimate
  • Quarantine mail containing attachments with hidden executables - If this is On, all inbound mail containing attachments with hidden executables (such as ZIP, TAR, GZIP, BZIP2 and 7Z archives (other than those compressed with deflate64)) will be sent straight to the quarantine and must be reviewed manually to be checked if it is legitimate
  • Quarantine mail containing attachments with macros - If this is On, all inbound mail with a document based attachment (.doc, .xls, .ppt etc) that contains any kind of macro will be sent straight to the quarantine and must be reviewed manually to be checked if it is legitimate
  • Block potentially unwanted attachments - If this is On, all inbound mail containing attachments considered dangerous or unwanted will be sent straight to the quarantine and must be reviewed manually to be checked if it is legitimate. For example, compressed executable files (e.g. UPX packers), password tools, network tools, peer-to-peer clients, remote access applications, system tools, spying tools and documents containing scripts

Disable the Inherit setting to customize the settings for this User's domains.

Blocked Extensions

This setting blocks messages that have attachments with the specified file extensions.

If not inherited, select extensions from the dropdown, or type and press Enter to add extensions to be blocked

Disallowed Release Extensions

This setting will stop Email Users from being able to release messages that have attachments with the specified file extensions.

If not inherited, select extensions from the dropdown, or type and press Enter to add extensions to be blocked

Save any changes made before switching tabs or the changes will be lost.

Encryption Settings

In the Encryption Settings tab , TLS encryption settings can be configured for both Incoming and Outgoing mail.

By default, all email processed by Mail Assure is done securely using TLS encryption as long as the sending/receiving server provides support for it.

Using these settings, you can specify to use TLS is when possible, but also to allow unencrypted connections or set it so that TLS is compulsory for all connections; if a TLS connection is unsuccessful the email will not be processed or delivered.

Disable the Inherit settings to customize email TLS handling for this User's domains.

Save any changes made before switching tabs or the changes will be lost.