Mail Assure Troubleshooting
When switching to using Mail Assure, all mail is delivering to the legacy route/servers
Last Modified
Mon Apr 13 16:20 GMT 2020
Description
- When we cut over/switched from our old spam filter to Mail Assure, it seems when Mail Assure receives the email it is sending it to our old spam filter service.
- What should the destination hosts be for us?
Environment
- Mail Assure
Solution
- When adding a domain to Mail Assure, the destination hosts are automatically detected from the current MX records. For more information, see How To Edit Destination Mail Server.
- If the MX records were not changed/propagated prior to adding the domain, it will be required to edit the destination routes to the current valid mail server address.
NOTE: Before setting the destination routes and MX records, ensure that the receiving server can receive SMTP connections from the Delivery IP ranges, with no email content or connection filtering enabled on these IP's.