Mail Assure Troubleshooting
What are the outbound mail server details?
Last Modified
Tue Nov 26 09:43 GMT 2019
Description
- Configuring send connector, what is the outbound relay server name?
- Configuring send connector, what port do I use?
- Configuring send connector, use TLS or SSL?
- What are the smarthost details for Mail Assure?
Environment
- Mail Assure
Solution
Filtering Server Hostnames
These are the hostnames to configure in your Sending MTA/Server. Please refer to your manufacturers documentation on how to configure for your environment:
- SMTP outbound filter hostname:
smtpout.mtaroutes.com
(port 587/465/25) - SMTP outbound filter hostname:
smtp.antispamcloud.com
(port 587/465/25)
We do not recommend using port 25 for sending outbound mail to the filter.
Regional specific records
These regional specific records are only to be used if you require mail to be received by servers in a specific region.
We do not recommend using these regional records unless absolutely necessary.
Using the below records forces usage of our EU/US/UK/AU/CA/ZA server infrastructure, however deliveries may still be routed via our international platform. Please contact supportcontact support to force-set your customer ID to EU/US-only delivery servers to ensure messages are not re-routed internationally.
- EU-only:
smtpout-eu.mtaroutes.com
(port 587/465/25) - US-only:
smtpout-us.mtaroutes.com
(port 587/465/25) - UK-only:
smtpout-uk.mtaroutes.com
(port 587/465/25) - AU-only:
smtpout-au.mtaroutes.com
(port 587/465/25) - CA-only:
smtpout-ca.mtaroutes.com
(port 587/465/25) - ZA-only:
smtpout-za.mtaroutes.com
(port 587/465/25)
- EU-only:
eu.smtp.antispamcloud.com
(port 587/465/25) - US-only:
us.smtp.antispamcloud.com
(port 587/465/25) - UK-only:
uk.smtp.antispamcloud.com
(port 587/465/25) - AU-only:
au.smtp.antispamcloud.com
(port 587/465/25) - CA-only:
ca.smtp.antispamcloud.com
(port 587/465/25) - ZA-only:
za.smtp.antispamcloud.com
(port 587/465/25)
We do not recommend using port 25 for sending outbound mail to the filter.
Local Cloud Only
If you wish to use port 25 for outgoing email, you will need to specify a secondary IP which will be configured to listen to port 25. You will then be required to update the sending servers.
Please note, using port 25 is not recommended for outgoing mail. You should also restrict outgoing mail in your firewall to stop scammers or malware from sending mail from your IP addresses.
To configure this, Please contact Mail Assure support .
- SMTP outbound filter hostname:
- If you wish to have outbound emails only sent via EU/US only IP addresses, please contact Mail Assure support
- For more information on configuring filtering with different environments please see our documentation here.