Outgoing email messages from a user receive bounce back: "We do not accept mail from this address"

Last Modified

Fri Sep 25 13:31 GMT 2020

Description

  • Outgoing email messages from a user receive bounce back: "We do not accept mail from this address"
  • Navigating to Outgoing Logs for these messages, selecting "Columns to be displayed: Customise," enabling Main class, Sub class, and Extra class, and then searching for the messages displays:
    • Main class: Blacklisted
    • Sub class: sender
    • Extra class: envelope

Environment

  • N-able Mail Assure
    • Outgoing

Solution

  • The sender has been added by a user on the account to the Outgoing Sender Blacklist, preventing this user from sending any outbound email through Mail Assure
    1. Login to Mail Assure
    2. Under General, select Domains Overview
    3. Click on the domain in question
    4. Under Outgoing - Protection Settings on the left navigation bar, select Sender Blacklist
    5. Select Show Results
    6. Select the downward pointing arrow on the left side of the user, and select Remove