How can I reset 2FA for a user in Mail Assure?

Last Modified

Tue Jun 30 08:20 GMT 2020

Description

  • A user needs their Two Step Authentication reset in Mail Assure
  • How can I reset two-factor authentication for a user in Mail Assure?
  • How can I reset my 2FA in Mail Assure?

Environment

  • Mail Assure

Solution

  • If the user has backup codes, they can reset their own 2FA using the following steps:
    1. Go to the Mail Assure page
    2. Enter the login credentials and select Submit
    3. Enter the backup code into Mail Assure authentication code field after entering a username and password
    4. In the My settings section select User's profile
    5. Under Two Step Authentication select Disable
    6. Select Enable to setup 2FA again
  • If the user does not have a backup code, 2FA must be disabled in Mail Assure for the user by a user with higher permissions, and re-enabled by the user after logging into Mail Assure

    • Account Admin, Sub-admin, and domain users can disable 2FA for users below them if permissions have been allowed by account admin in Manage permissions section of Webinterface users.

  • To disable/reset 2FA for lower permission users:
    1. Login to Mail Assure
    2. In the Users & Permissions section select the user group of the user for whom 2FA needs to be reset
      1. To reset administrator 2FA, select Manage admins
      2. To reset 2FA for Domain Users, select Manage domain users
      3. To reset 2FA for Email Users, select Manage email users
    3. Select the downward arrow to the left of the user and select Login as user
    4. In the Others section, select User's profile
    5. Under Two Step Authentication select Disable
    6. The user should now be able to login to Mail Assure login page
    7. To re-enable 2FA, the user must login to Mail Assure
    8. Go to My Settings section and select User's profile
    9. Under Two Step Authentication select Enable
  • For Account Admin 2FA reset, Contact Support.